Perishable Live Arrival Guarantee

All perishables to all locations can qualify for our live arrival guarantee, but require the correct shipping method to be selected during checkout to qualify.

Terms To Qualify:

1) A guaranteed shipping method must have been chosen. (Based on temperature)
2) The box must have been accepted at the location on the first attempt.
3) Photos of damaged or questionable items must be sent within 12 hours of arrival

How To Submit A Claim:

1) Send photos of any damage to support@neherpetoculture.com
2) Include your name, order number, and a list of damaged or questionable item(s)
3) We'll get back to you within 1 business day during service hours

⚠ Please email: Don't call, text, or send social media messages for LAG claims! ⚠

What's Covered:

We make the claims process super easy. If a product arrives damaged while meeting the terms covered by our live arrival guarantee, store credit or free replacements (customer's choice) will be offered for any guarantee-covered perishables. Orders with items totaling $30 or more qualify for free replacement shipping. Orders under $30 may have free replacements included with a future order, or after covering a shipping fee.