View Cart


Your 1-Stop Vivarium Shop! Your 1-Stop Vivarium Shop!
Loading Loading

Loading

Loading Loading

Loading

Loading Loading

Loading

Loading Loading

Loading

Loading Loading

Loading

Click here to force load

Tap here to force load

Contact Information

Temporary Exception / Delay Notice

A temporary exception to typical order processing times is in effect. Please check the Updates Page for expected order processing times before contacting us for order updates. Every minute counts, and our whole team is working to pack & ship orders ASAP! We are unable to honor requests for rushed processing, order add-ons, or special order modifications at this time.

Weather Related Exception / Delay Notice

A weather event may impact order processing times. Please check the Updates Page for expected order processing times.

NEHERP Staff

Communication

For the fastest solution, please check the FAQ + Helpful Links List (right) before contacting us.

Show Contact Info

Our contact info is listed below our Interactive FAQ. Please check it for the fastest solution!

Email: support@neherpetoculture.com
Telephone: (203)768-3414

We are unable to offer detailed consultations to noncustomers via unscheduled phone calls. Please email for the fastest support.

 
NEHERP Warehouse Exterior

Location

New: Walk-In Showroom!
New England Herpetoculture LLC
161 Woodford Ave. Unit 58A
Plainville, CT 06062


NEHERP Walk-In Terrarium Store

Showroom Hours

Mon - Thu: 9:00AM-4:00PM
Learn More

Select Department To View Hours:

Showroom

Cust. Service

Logistics

NEHERP Greenhouse

Service Hours

Mon - Thu: 7:30AM - 3:00PM
Friday: 7:30AM - 12:00PM

Select Department To View Hours:

Showroom

Cust. Service

Logistics

NEHERP Greenhouse

Logistics Hours

Sun - Thu: 6:30AM - 5:30PM
Fri - Sat: Closed (No shipping)

Select Department To View Hours:

Showroom

Cust. Service

Logistics

Support Statement:

The best customer service in the industry

If you have any questions about any item included in your order, we're here to help! Clients that are using NEHERP-sourced supplies to design their habitats qualify for free in-depth consultations for related topics via email. We're glad to offer great customer service to anyone who has supported (or will soon support) us, so don't hesitate to reach out! :-)

Response Times:

How we handle communication

We don't use automated responses or answering services, so you'll always be working 1-on-1 with an actual human. We always do our best to respond ASAP! The expected response time for order-related topics is typically 1-36 hours during open service hours. More casual topics can take 1-3 business days, depending on our workload.

View our full store policy on our Order Info Page.


Interactive FAQ:

When will my order ship?
Order Processing Schedule:
Supply Orders: 1-2 Business Days
Feeder Orders: 1-2 Business Days*
Plant Orders: 1-3 Business Days*

* Weekend Hold Notice:
To ensure the best chances of live arrival, we schedule perishable orders to avoid the 2-3 day delay associated with shipping over weekends. If your order contains perishables and was placed before a weekend, it will likely ship Monday for a quicker & safer transit! ♥ This applies to orders containing perishables only, not supply orders.
Has my order shipped?  
We send an "Order Shipped" email once your package is outbound to the email address that you included during checkout. (Check SPAM too!) If you haven't received a "shipped" email and it's been longer than what's described in our Order Processing Time, please contact us for info. (support@neherpetoculture.com / 203-768-3414) Check an order's status
Our small business does not store sensitive customer data on our server, so we don't offer an on-site way to check order status. Instead, we offer "order confirmation", "order shipped", and "order delivered" updates via email. (Be sure to check the email address you provided during checkout!) How long will shipping take?
Ground TranistStandard Shipping: 1-5 business days (Map)
Express TranistExpress Shipping: 1-2 business days (Map)
Are perishables guaranteed?
Perishable Guarantee:
Our live arrival guarantee applies to all perishable orders which have a qualifying shipping method selected during checkout. If temperatures fall within the guaranteed range listed in the shipping method (shown in-cart), and the order is accepted on the first delivery attempt, the order's contents will qualify for our live arrival guarantee! If any guarantee-eligible perishables arrive in less-than-great condition, please email photos to support@neherpetoculture.com within 12 hours of receipt to qualify. We make this process easy, and will replace or refund any damaged products for you ASAP!
Can I add something to my order? You are able to add to a pending order up until it has been packed for shipping. Use our Add On tool to mark your new shopping cart's contents as an add-on, without paying a 2'nd shipping fee.

Contact Info

Email:
support@neherpetoculture.com

Call/Text:
(203)768-3414

We are unable to offer detailed consultations or advice to noncustomers via unscheduled phone calls. Please email for the fastest support.

Something went wrong...

Your browser is blocking active scripts!

This part of our website requires jQuery script to display properly.
Please turn off script blockers and/or allow scripts in your browser settings to continue.

Need help? Google results for "how to allow scripts" by browser:
Chrome | Firefox | MS Edge* | MS Internet Explorer* | Opera | Safari
Email support@neherpetoculture.com for help!
* Our website is best viewed in modern Chrome, Firefox, or Safari browsers. (Not IE / Edge!)
If you suspect an adblocker is blocking scripts, please whitelist us. Our site has no ads to block.